P.S - your service is great, I actually speak to a real person who
answers my questions timely and in a detailed manner. :)
Don,
Director - Ejlynia Pty Ltd
www.ejlynia.com.au
Thank you very much! Your help is appreciated. I am pleasantly surprised by the level of help and cooperation I receive from New Sprout in general and do spread the word.
Cheers Chris
perfect customer service as usual! thanks again for your fantastic help - i'm telling everyone i know about
newsprout, it is so so rare to get good prompt help when you need it!
keep up the good work. thanks again - you rock!
paris - ripple jewellery - www.rippled.com.au
Thanks heaps! Especially since it's Friday night. That's awesome support!
Linn Linn Lee
I am so impressed with the level of customer service and technical assistance I have received so far from New Sprout. On the first day I bombarded the support area with many queries and questions - all were answered quickly and correctly. New Sprout are half the price of my old hosting provider and offer better customer service. Thanks!
Bianca D - Clean and Gone Pty Ltd - cleanandgonesecondhand.com.au
Thanks for all your help.. Can I say your promptness to this
issue has been fantastic, I truly appreciate it.. Hope you have a great
weekend.. Thanks once again.
Silvana Casuscelli
Thanks so much for your help. You guys rock!
Verity Twydale - textbent.com
After trying other web hosting services, we finally discovered NewSprout.
Gavin is The Man when it comes to online hosting. The service never crashes,
and the support is excellent. In fact, it's the unfailingly helpful, prompt
and accurate support that really marks NewSprout out. Whenever we have an
issue or a query, no matter how monumental or insignificant, the NewSprout
team are able to provide us with quick, efficient, human support. We
recommend NewSprout to anyone wanting web hosting services, and look forward
to a long and mutually-agreeable working relationship with them.
Nike -
www.olvarwood.com.au
I just wanted to thank you again for your assistance today. I recognise that
this is your job, and what you 'do'... but from the other end of the phone,
it is a significant help. Clearly this is not my area of expertise, and
today you walking me step by step through the process, seemed amazingly
simple at the time. However the result has allowed me to actually feel
stress lifted off my shoulders.... and that is significant!!!
So thank you again. May you have a beautiful weekend.
Natalie -
BYRON EMPORIO
I just wanted to say thanks - buying and setting up this domain and site was an outstanding experience. The shopping cart process is great, the welcome emails were prompt and exactly what I needed, and the website management tools are the best I've used. Setting up the web disk was amazing! I think the best thing is there's that little bit of help/knowledge offered at each stage to get you over the common pitfalls.
FYI. The only one bit of information I didn't seem to be provided was the address of the database to configure my script's connection. I first tried the IP address in the PHPMyAdmin URL you provided but that didn't work , so I guessed at localhost and that worked. With that provided, this would have been a perfect solution.
I uploaded my files and had a database-driven application up and running literally within 15 minutes of purchase of a new domain and hosting package - the kind of thing you book out an afternoon for. After developing websites for a decade I'm always surprised when 'things just work'! Brilliant.
Pip Jones
What would we do without you guys!
(Ps. Providing it's alright with you we would like to put a section on the
St. Andrews site about our hosting and recommend you to other groups in our
local area as I know we've told you before but your service, standards and
dedication is better than we've managed to find here in the UK!)
Kind Regards
Anthony :O) - STA Group
I just wanted to say a very big thank you to you for giving
me such excellent customer support! I am really looking forward to
doing business with you - I thought this was going to be a mission,
but it has turned out to be simple after all. I guess when you hook up
with the right people, things just happen.
Take care.
Gillian - The Buddy Factor
No problem Gavin. It is great to deal with a company who is efficient and timely for a change!
Also, I just changed the username and everything works. I knew it would be something simple.
Cheers
Terry - Tropical River Consulting
Having a good reliable web host is absolutely critical to my business since I run a web design & development company. So I'm greatly indebted to all at NewSprout and thank the heavens that I found them. The support is exceptional - they go out of their way to help, no matter how complex and time consuming the task, even to the extent of developing custom code. As someone who's used multiple hosts since 1997 I can attest that it costs a lot more in the end to use a 'cheap' host. So if you're reading this you can now relax in the knowledge that you finally found the host you where always looking for. Thanks NewSprout, keep up the good work.
Mark Law :: digiflip :: 'digital solutions for sentient bipeds' www.digiflip.tv
This is just a quick note to say a big thank you to you and your team for your never ending support. When I contacted you regarding your hosting service, you provided a wealth of information. The company that I was with did not provide me with the type of service that you were offering and this alone made me question their commitment to me as their customer. The fact that you followed up your service with me the next day, proved that you were more than interested in obtaining my business. As a new small business starting out, it was important that I received as much information about running an online business as I could. I needed to organize an online shop and no one from the hosting company I was with, was able to offer me any assistance in this area. You not only provided me with the information I needed to do this, you guided me and helped me to set this up so I was ready to start selling. Gavin, I would just like to thank you enormously for your support and assistance. You have certainly added another dimension to the term “Customer Service”.
Julienne Moore - Kool Kampers Pty Ltd www.koolkampers.com.au
Gavin at Newsprout Hosting was just wonderful. Whilst I didn't have a clue as to what needed to be done to move my website over to him, Gavin was patient, understanding and effortless in his work to move everything successfully. His promises did not go undelivered; the site works faster, everything was moved over without hiccup and the website is running as smoothly as it ever was. Gavin's communication and constant contact was a source of support, help and he kept me updated with everything. Thanks Gavin, I'm so glad to have made the move over to you.
Rachal Perry
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