Modem / Router Re-configuration Help

Please note you will need your NewSprout Username and Password as sent to you in the ‘NewSprout Account Information-‘ email.
Feel free to call or email us if you cannot get your hands on this email.

If you need more help or aren’t sure of something here please get in contact with us.

 

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To make sure you are configuring from scratch and not leaving any incorrect settings do the following first:

1).  Factory reset your router by holding in the RESET button for over 10 seconds

(this is near the power button on the rear of the device)

You will see the lights all flash once during this time.

2). Click on the corresponding link below.

(you will need the model number off your router from the base of the unit)

 

All in One NBN Router / Modem

TP-LINK Archer VX230v – Fibre to the Node (FTTN) – Fibre to the Basement (FTTB)
 
TP-LINK Archer VX230v – Fibre to the Premises (FTTP) – Fixed Wireless – Hybrid Fibre Coaxial (HFC) – Fibre to the Curb (FTTC)
 
TP-LINK Archer VR400 – Fibre to the Node (FTTN) – Fibre to the Basement (FTTB)
 
TP-LINK Archer VR400 – Fibre to the Premises (FTTP) – Fixed Wireless – Hybrid Fibre Coaxial (HFC) – Fibre to the Curb (FTTC)
 
TP-LINK Archer VR1600v – Fibre to the Node (FTTN) – Fibre to the Basement (FTTB)
 
TP-LINK Archer VR1600v – Fibre to the Premises (FTTP) – Fixed Wireless – Hybrid Fibre Coaxial (HFC) – Fibre to the Curb (FTTC)

 

Bridge Mode for MESH:

FTTN – Optional Bridge Mode to make your modem/router act as a modem only
 

TP-LINK Deco MESH systems:

Mesh Internet Setup – Wi-Fi router mode only
 

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TP-LINK Archer VX230v

VDSL  – for Fibre to the Node (FTTN) – Fibre to the Basement (FTTB)

Connect to the WiFi network using the WiFi details on the bottom of the modem.

Open an internet browser and type 192.168.1.1 into the address bar NOT a search bar.

You will be asked to set and confirm a password. Use ‘VX230v’ for now. You can change this later in settings if required.

You will be prompted again for the password to login.

Next you are prompted to select Country and region for timezone. Select as appropriate from the menus – Click Next

Choose ‘Other’ as the ISP – Click Next

Internet Setup – Choose VDSL

Select PPPoE for internet connection type and input your NewSprout username / password – Leave all other settings as they are – Click Next

You can select “Band Steering” here to have a single Wi-Fi name which your devices will intelligently connect to the frequency that is best suited for them. You can always disable it and have two separate names later.
You can setup your Wifi settings as you knew them, change to something new or leave as default, you can change them later
If you change them, once you click Next you will need to reconnect to the updated WiFi settings, click Next

The unit will perform a Connection Test – If not connected to Phone line, it will fail for now. – Don’t panic, you can plug in your cable to the DSL port shortly and try again – Click next

Next you will see the Summary of your settings. Verify them and click Finish. (you may see another warning that you are not yet connected if the cable is unplugged)

The next page will allow you to setup a VoIP phone connection if you have one. We can assist with that in a separate guide if required. Click Next for now.

This last page will test again to the TP-LINK cloud service. Don’t panic if it also fails.

The modem should move to the Basic Setup page and attempt to connect. (It may log you out, if so use your password above to log in again.)

If the modem does not connect within 1 minute of settings change, power OFF then ON the modem and wait 2 minutes.

Reconnect to the new WiFi and test your connection!

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TP-LINK Archer VX230v

Fibre to the Premises – Fixed Wireless – Hybrid Fibre Coaxial – Fibre to the Curb

Connect to WiFi network using the WiFi details on the bottom of the modem.

Open an internet browser and type 192.168.1.1 into the address bar NOT a search bar.

You will be asked to set and confirm a password. Use ‘VX230v’ for now. You can change this later in settings if required.
You will be prompted again for the password to login.

Next you are prompted to select Country and region for timezone. Select as appropriate from the menus – Click Next

Choose ‘Other’ as the ISP – Click Next

Internet Setup – Choose EWAN
Select PPPoE for internet connection type and input your NewSprout username / password – Leave all other settings as they are – Click Next

You can select “Band Steering” here to have a single Wi-Fi name which your devices will intelligently connect to the frequency that is best suited for them. You can always disable it and have two separate names later.
You can setup your Wifi settings as you knew them, change to something new or leave as default, you can change them later
If you change them, once you click Next you will need to reconnect to the updated WiFi settings, click Next

The unit will perform a Connection Test – If not connected to the NBN Box, it will fail for now. – Don’t panic, you can plug in your cable shortly and try again – Click next

Next you will see the Summary of your settings. Verify them and click Finish. (you may see another warning that you are not yet connected if the cable is unplugged)

The next page will allow you to setup a VoIP phone connection if you have one. We can assist with that in a separate guide if required. Click Next for now.

This last page will test again to the TP-LINK cloud service. Don’t panic if it also fails.

The modem should move to the Basic Setup page and attempt to connect. (It may log you out, if so use your password above to log in again.)

If the modem does not connect within 1 minute of settings change, power OFF then ON the modem and wait 2 minutes.

Reconnect to the new WiFi and test your connection!

Back to top of page

 

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TP-LINK Archer VR400

VDSL  – for Fibre to the Node (FTTN) – Fibre to the Basement (FTTB)

Logging into your Modem
———
Connect to WiFi network using the WiFi details on the bottom of the modem.

Open an internet browser and type 192.168.1.1 into the address bar NOT a search bar.

You will be asked to set a password. Use ‘admin’ for now. You can change this later in settings if required.

Next you are prompted to select Country and region for timezone. Select as appropriate from the menus – Click Next

Choose ‘Other’ as the ISP – Click Next

Internet Setup – Choose VDSL (if needed – will continue automatically if VDSL line is connected)

Select PPPoE for internet connection type and input your NewSprout username / password – Leave all other settings as they are – Click Next

You can setup your Wifi settings as you knew them, change to something new or leave as default, you can change them later

If you change them, once you click Save you will need to reconnect to the updated WiFi settings, click the ‘I have reconnected’ button and click Next– OR – Skip

The unit will perform a Connection Test – If not connected to Phone line, it will fail for now. – Don’t panic, you can plug in your phone line shortly and try again – Click next

Next you will see the Summary of your settings. Verify them and click Finish. (you may see another warning that you are not yet connected if the phone line is unplugged)

The modem should move to the Basic Setup page and attempt to connect.

If the modem does not connect within 1 minute of settings change, power OFF then ON the modem and wait 2 minutes.

Reconnect to the new WiFi and test your connection!

Back to top of page

 

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TP-LINK Archer VR400

Fibre to the Premises – Fixed Wireless – Hybrid Fibre Coaxial – Fibre to the Curb

Logging into your Modem
———
Connect to WiFi network using the WiFi details on the bottom of the modem.

Open an internet browser and type 192.168.1.1 into the address bar NOT a search bar.

You will be asked to set a password. Use ‘admin’ for now. You can change this later in settings if required.

Next you are prompted to select Country and region for timezone. Select as appropriate from the menus – Click Next

DO NOT CONTINUE WITH QUICK SETUP

Click the ‘Advanced’ Tab
From the left hand menu select ‘Operation Mode’
Choose ‘Wireless Router Mode’ and click Save
A prompt will pop up to confirm router reboot, click Yes

When the router has restarted, reconnect to the WiFi network.

You will be prompted to login again – use the password you set earlier

You will now be on the Basic Tab – click ‘Internet’ on left menu

Select ‘PPPoE’ from the dropdown list

Input your NewSprout Username and Password. Click Save.

You can click on ‘Network Map’ to see if you have connected.

If you want to change the Wifi details click ‘Wireless’ on the left menu.
Wireless 2.4GHz
–      Change name
–       change password
Wireless 5GHz            **** MAKE SURE TO USE A DIFFERENT NAME FOR THE 5GHz SSID****
–       Change name
–       Change password
–       SAVE

Reconnect to the new WiFi and test your connection!

 

Back to top of page

 

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TP-LINK Archer VR1600v

VDSL Mode – for Fibre to the Node (FTTN) – Fibre to the Basement (FTTB)

Make sure you have your phone line plugged into the DSL port on the back of the modem

Connect to WiFi network using the WiFi details on the bottom of the modem.
Open an internet browser and type 192.168.1.1 into the address bar NOT a search bar.

You will be asked to set a password. Use ‘admin’ for now. You can change this later in settings if required.
You will now be on the Basic status page.
Click the Advanced Tab.
On the left menu click Network, then DSL.
Select PPPoE and input your NewSprout username / password.
Click Save.

Click on ‘Network Map’ and you should see the modem attempt to connect.

If the modem does not connect within 1 minute of settings change, power OFF then ON the modem and wait 2 minutes.

To change the Wifi details click ‘Wireless’ on the left menu.
Wireless 2.4GHz
– Change name
– change password
Wireless 5GHz **** MAKE SURE TO USE A DIFFERENT NAME FOR THE 5GHz SSID****
– Change name
– Change password
– SAVE

Reconnect to the new WiFi and test your connection!

Back to top of page

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TP-LINK Archer VR1600v

Fibre to the Premises (FTTP) – Fixed Wireless – Hybrid Fibre Coaxial (HFC) – Fibre to the Curb (FTTC)

Logging into your Modem
(Please ensure the cable from the NBN box goes into your WAN port on your router, usually a blue port)
———
Connect to WiFi network using the WiFi details on the bottom of the modem.
Open an internet browser and type 192.168.1.1 into the address bar NOT a search bar.
You will be asked to set a password. Use ‘admin’ for now. You can change this later in settings if required.
You will now be on the Basic status page.
Click the Advanced Tab.
On the left menu click Network, then EWAN.

Select ‘PPPoE’ from the dropdown list
Input your NewSprout Username and Password. Click Save.
You can click on ‘Network Map’ to see if you have connected.

If the modem does not connect within 1 minute of settings change, power OFF then ON the modem and wait 2 minutes.

To change the Wifi details click ‘Wireless’ on the left menu.
Wireless 2.4GHz
– Change name
– change password
Wireless 5GHz **** MAKE SURE TO USE A DIFFERENT NAME FOR THE 5GHz SSID****
– Change name
– Change password
– SAVE

Reconnect to the new WiFi and test your connection!

 

Back to top of page

 

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FTTN – Optional Bridge Mode to make your modem/router act as a modem only

This option is useful if you have a MESH Wi-Fi system and you need a modem for your NBN connection

(For Bridge mode, the modem needs a network/ethernet cable plugged into the LAN port. The cable coming from the LAN port will then need to plug into one of the ports on the MESH router, or if it’s another type of router, plug it into the WAN port on the other router)

We will run through this setup using a TP-LINK modem setup as an example.
The setup notes assume the modem has been factory reset and has no prior settings.

Log into your Modem

It is best to set up Bridge Mode with an ethernet cable plugged into one of the other LAN ports.

If you can’t do this, then connect to the WiFi network using the WiFi details on the bottom of the modem.

Open an internet browser and type 192.168.1.1 into the address bar NOT a search bar.
You will be asked to set a password. Use ‘admin’ for now. You can change this later in settings if required.

Next you are prompted to select Country and region for timezone. Select as appropriate from the menus – Click Next

DO NOT CONTINUE WITH QUICK SETUP

Click the ‘Advanced’ Tab
From the left hand menu select ‘Network’ and then ‘Internet’
In the table that appears, click the ‘ + Add ‘ icon on the right hand side.

Make sure the ‘VDSL’ option is selected and then look for ‘Internet Connection Type’.
Choose ‘Bridge’ from the dropdown menu and click ‘Save’

Note: Once in Bridge Mode you will usually lose access to the modem.

So make sure to plug it in as described above, turn off this modem and your Mesh router, then turn the modem on first and wait for 5 min before turning on your router.

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Mesh Internet Setup – Wi-Fi router mode only

Guide

1. Go to Google Play or the App Store to download the Deco app. Install the Deco app on your Android or iOS smartphone or tablet.
2. Open the Deco app. Log in or sign up to set up a TP-Link ID.
3. Tap Let’s begin.
4. Select your Deco model.
5. Unpack the contents of the box. Once you verify you have everything, go to the next step.
6. Power off your modem and remove the backup battery if it has one.
7. Connect one of your Deco units directly to your NBN box.
(If you have an FTTN connection you will either need a DSL Deco unit or a VDSL modem. Connect your Deco to the LAN port of the modem and power on both devices).
8. Wait for the ‘Internet’ light to be stable on your NBN box or modem.
9. Wait until Deco’s LED light pulses blue.
(DO NOT jump ahead)
10. Then follow the Deco App prompts.

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